Legal
Cancellation policy
Check when a ticket can be cancelled, how much is returned, and how to submit a request.
Last updated 31 May 2026
Applies to
Tickets bought on MuayThai.Tickets
This is the cancellation policy of Muaythai Dot Tickets Company Limited, the merchant of
record for every ticket sold on MuayThai.Tickets.
This page covers whether a cancellation is accepted and what fee applies. The Refund policy explains how the money returns after a cancellation is confirmed.
Cancellation fees
Fee schedule — buyer cancellations
A cancellation fee applies to all buyer cancellations
A minimum 10% processing fee is always retained to cover
payment provider costs. The total fee increases the closer to the event you
cancel.
| When you cancel | What is refunded |
|---|---|
| More than 48 hours before the bell | 10% processing fee is retained. 90% of the ticket face value is refunded. Service fee is not refunded. |
| 48 hours down to 4 hours before the bell (sales close) | 50% cancellation fee is retained. 50% of the ticket face value is refunded. Service fee is not refunded. |
| Under 4 hours before the bell — show day or no-show | No refund is issued. The ticket remains valid for entry while the event is running. |
| Organizer cancels the event | Full refund of the amount paid, including service fee and taxes. No fee is retained. |
The bell is the scheduled start time of the first fight as shown on the
event page. Sales close 4 hours before the bell.
Fees are calculated on the ticket face value only. Service fees and
taxes paid at checkout are not refunded under a buyer cancellation regardless of timing.
How to cancel
Submit your cancellation request
| Step | Action |
|---|---|
| Step 1 | Log in and go to My Tickets. Open the order and select "Request cancellation". The form captures your order reference and reason. |
| Step 2 (if the form is unavailable) | Email [email protected] from the address used at checkout. Subject: Cancellation – [Order Reference]. Include the event name and date and whether you want to cancel all or selected tickets. |
| Response time | We reply within 24 business hours, Monday to Friday, 09:00–18:00 ICT, excluding Thai public holidays. |
Email subject line
Cancellation - [Your Order Reference]
Organizer changes
When the event changes
| Situation | What happens |
|---|---|
| Organizer cancels the event | We cancel all affected orders and process full refunds automatically. You do not need to email first. |
| Venue changes | We email affected buyers. You can keep the ticket for the updated event or request a refund within the email window. |
| Date moves by more than 7 calendar days | We email affected buyers. You can keep the ticket for the new date or request a refund within the email window. |
| Lineup or running-order change | The ticket stays valid unless the organizer also cancels the event or marks the change as refund-eligible. |
Partial cancellation
Cancelling some tickets in an order
If you bought more than one ticket in a single order, you can ask us to cancel selected
tickets. The fee schedule above applies per ticket. The tickets you keep remain valid.
Once a cancellation is confirmed, the refund is processed under our Refund policy.
Not cancellable
When we cannot accept a cancellation
| Situation | Result |
|---|---|
| The event has already started | Cancellation is not available after the event starts. |
| The ticket has been scanned | A scanned ticket cannot be cancelled or refunded. |
| The ticket was not bought here | We only cancel orders placed on MuayThai.Tickets. |
If you believe there was a platform error — duplicate charge, wrong amount, or wrong
ticket — email us anyway. Those situations are handled under the Refund policy.
Records
Cancelled orders stay in your history
Cancelling an order does not delete the order record. We retain cancelled order data for
7 years under Thai tax law, then pseudonymise personal data while keeping ledger entries
intact.