Cancellation policy

Who this policy applies to

This is the cancellation policy of Muaythai Dot Tickets Company Limited, the platform and merchant of record for every ticket sold on muaythai.tickets.

The Refund Policy at /refund-policy defines what happens to the money after a cancellation is accepted. This page defines whether the order can be cancelled at all.

Who can cancel and when

You can cancel your order and request a refund up to 72 hours before the scheduled event start time, as long as your ticket has not been scanned at the venue and the event page for your ticket does not show a stricter cancellation rule.

Inside the 72 hour window, buyer-initiated cancellations are not accepted. The ticket remains valid.

If the event page shows a stricter rule, that stricter rule applies. We show the cancellation rule before you pay.

How to cancel

To cancel an order, email [email protected] from the email address you used at checkout.

Subject line: Cancellation - [Your Order Reference]

Include your order reference, the event name and date, and whether you want to cancel the whole order or specific tickets within it. Ops reviews your request within 24 business hours.

Cancellations are not accepted by phone, social media message, or through the event organizer. Email is the only cancellation channel.

Organizer-initiated cancellation

If the organizer cancels the event or materially changes it, we cancel the affected orders and refund you automatically. A material change includes a venue change or a date move of more than 7 calendar days.

Lineup changes or running-order changes are not material changes under this policy unless the organizer separately flags the event as cancelled.

If the event is cancelled, the refund is processed under the Refund Policy. If the event is rescheduled and you do not want to attend the new date, you may request a refund within the window given in the notification email.

Force majeure

If an event cannot happen because of circumstances outside the organizer's and the platform's reasonable control, the event is cancelled or rescheduled and we notify every affected buyer by email within 48 hours of the decision.

Force majeure includes natural disasters, government orders, emergency venue closures, civil unrest, and major power or telecommunications failures.

Non-cancellable scenarios

• The event has already started.
• Your ticket has already been scanned at the venue.
• The 72 hour cancellation window, or a stricter window shown on the event page, has passed.
• The organizer marked the ticket class as non-cancellable on the event page at the time of purchase.

No-show and late arrival

Tickets are non-refundable on no-show. Late entry is subject to venue rules and organizer discretion and is not grounds for cancellation or refund.

Partial cancellations

If you bought more than one ticket in a single order, you can cancel individual tickets within the allowed window without cancelling the whole order. The remaining tickets stay valid.

Partial cancellations follow the same 72 hour window, or any stricter event-specific rule shown before purchase.

Per-charge partial refund limits set by Omise apply. We handle those limits behind the scenes.

Refunds after cancellation

Once a cancellation is accepted, the refund is processed under our Refund Policy. That page covers refund amounts, refund methods, timelines, and tracking.

Data retention

Cancelling an order does not delete the order record. We retain cancelled order data for 7 years under Thai tax law, then pseudonymise personal data while keeping ledger entries intact.